This past weekend I attended Wikimania, the annual worldwide conference for Wikipedia and related wiki-sites, this time held in London and the third I’ve attended. And for the first time, this year, I was a speaker. The presentation was called “We Need to Talk About Paid Editing: Sorting Out Wikipedia’s Most Enduring Argument” and its subject matter is fairly self-evident: Wikipedia has struggled for years with the fact that its volunteer-first community attracts outside interests seeking (or offering) monetary recompense for changes to articles.
On the English Wikipedia, the operating consensus is that paid contributors should refrain from editing directly, and instead seek help from volunteers. The most important factor in this is the opinion of Jimmy Wales, Wikipedia’s co-founder and unofficial community leader—an unwritten rule often referred to as the “Bright Line”. Interestingly enough, this is not the case on other language editions: the French, German, and Swedish Wikipedias tend to be much more accommodating of companies and organizations that seek change (sometimes even directly edit) the Wikipedia article about themselves.
The goal of myself and my co-presenters was to put all of this together for the first time in a public meeting of Wikipedians, to hold an open discussion about what it means, and to consider whether it is possible to agree on a unifying standard. And the result? Well, it was a very successful presentation, with a packed room (even though we were in the last block of time on the last day) and a lively conversation that could have gone much longer than the 90 minutes allotted. Below, our slides, and an explanation of what we discussed:
I had two co-presenters for the panel, and two guest presenters joined us as well. My main collaborators were longtime English Wikipedia contributor / chronicler Andrew Lih (User:Fuzheado), and French Wikipedia contributor / marketing executive Christophe Henner (Utilisateur:Schiste). The two others were former Wikimedia Italia VP Cristian Consonni (Utente:CristianCantoro), and Telecom Italia executive Federico Ascari.
The deck above is short on explanatory text—it was meant to support our speaking on the subject, of course—but it went a little something like this:
- Slides 1–12 — Leading the way, Andrew delivered a whirlwind history of “paid editing” and other “conflict of interest” edits on Wikipedia, including several of the better known controversies. Most interesting, Andrew created a four quadrant chart showing how paid (and unpaid) editing differs based on whether it is perceived as “conflicted” or “unconflicted”.
- Slides 13–23 — Here’s where I told a bit of my own story as a consultant on Wikipedia projects for clients, explained how we fit into the so-called Bright Line (short version: I follow it, but it doesn’t work as well as it should), and the Donovan House meeting of Wikipedians and PR thought leaders I convened in February, plus the multi-agency statement which came out of it. As of August 2014, following my lead, 35 companies including the very largest global firms, have pledged to follow Wikipedia’s rules and encourage clients and colleagues to do the same.
- Slides 24-27 — Christophe described his past work with French telecom Orange to improve its Wikipedia presence, a debate among Wikipedians about whether this was handled correctly, and frustrations by his former client, Yamaha, which was less successful working with Wikipedia but instead created its own wiki.
- Slides 28–34 — Cristian and Federico took turns explaining the project they undertook. In short, Telecom Italia partnered with a university class, recruiting 6 students completing their undergraduate work, to research and write improved versions of several articles about the company, with input from Cristian and the Italian chapter of Wikimedia.
- Slides 35–40 — I previewed the next step in the process started with the Donovan House group: an ebook called “Wikipedia and the Communications Professional”, to be released in September 2014. After this, I moderated a free-flowing discussion of these issues among attendees.
And a very interesting discussion it was. I probably shouldn’t try to summarize the discussion, in part because I’ll forget things, in part because I wouldn’t want to characterize a discussion that is still evolving, and in part because this post is already plenty long enough. There will be much more to say in just a few weeks’ time.