William Beutler on Wikipedia

Archive for the ‘Wikipedia culture’ Category

Wikipedia Gets on its SOPA Box

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on January 17, 2012 at 9:46 am

Wikipedia SOPA blackout announcement
The Wikimedia Foundation announced on Monday that the English-language Wikipedia will go offline for 24 hours, starting at midnight tonight on the East Coast, in protest of the Stop Online Piracy Act (SOPA) and a related bill, the PROTECT IP Act (PIPA). The move follows a similar protest by the Italian-language Wikipedia last year, protesting proposed anti-privacy laws in Italy.

Over the past week, volunteer Wikipedia editors debated the proposition and, ultimately decided to go forward. The decision was accepted by the Foundation, which will implement it late tonight. An official public explanation includes the following:

Over the course of the past 72 hours, over 1800 Wikipedians have joined together to discuss proposed actions that the community might wish to take against SOPA and PIPA. This is by far the largest level of participation in a community discussion ever seen on Wikipedia, which illustrates the level of concern that Wikipedians feel about this proposed legislation. The overwhelming majority of participants support community action to encourage greater public action in response to these two bills. Of the proposals considered by Wikipedians, those that would result in a “blackout” of the English Wikipedia, in concert with similar blackouts on other websites opposed to SOPA and PIPA, received the strongest support.

The decision is not one that all are happy about. After all, Wikipedia’s core content guidelines emphasize a Neutral point of view in its approach to encyclopedia topics, so isn’t this a questionable decision?

Just this morning, a participant on a Wikipedia-related discussion group wrote:

Now that we have taken the necessary first step to regard the English Wikipedia and other Wikimedia projects as high-profile platforms for political statements, we ought to consider what other critical humanitarian problems we could use our considerable visibility and reputation to address. We could draw attention to the crises in Sudan or Nigeria, drone attacks against civilians in Afghanistan, the permanent occupation of the Palestinian territories, the Iranian effort to develop nuclear capabilities, police misconduct in virtually any country, the treatment of women and women’s rights in Saudi Arabia and elsewhere, and the list could go on and on.

Well, considering that it was a matter of debate, it surely is questionable and does not reflect the views of all Wikipedians. But I think it’s also fair to say that it reflects the majority of participants.

Wikipedia has its philosophical roots in the free software movement, which is the very antithesis of what SOPA and PIPA are about, so this particular viewpoint should surprise no one. Meanwhile, Wikipedia is well aware that it has its own systemic biases and has organized a project to answer them. In this case, however, Wikipedia’s bias shows through and most participants find this to be a good thing.

I’ll have to put myself more in the skeptic’s camp—not because I support SOPA, which I’m pretty sure I don’t—but because I would prefer that Wikipedia not become a platform for political activism. That said, I don’t think it will lead to similar efforts in the near future and, considering it’s already received significant news coverage, I think there is no question it will be effective in raising awareness about the issue.

For Wikipedians who are uncomfortable with the effort, there’s not much else to do. The band they’re in is playing a different tune, and we’ll see you on the dark side of the Wikipedia blackout.

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Can UI Changes Transform Wikipedia from Call Center to Community?

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on December 1, 2011 at 2:29 pm

The following post was written by my friend, former colleague and fellow Wikipedia editor Jeff Taylor (Jeff Bedford). His opinions are his own, but they are also good ones.

Danny Sullivan made waves on the web last week with a blog post titled The Closed, Unfriendly World of Wikipedia.

Sullivan made a few honest mistakes in the way he approached the Wikipedia community.  Instead of easing his way into the community and learning its culture and norms, Sullivan moved quickly – perhaps a bit too quickly.  Yes, Wikipedia encouraged him to be WP:BOLD; however his approach at times came across as accusatory and unfriendly.  He inadvertently began treating other editors as if they had done great wrongs, expecting everyone to drop what they were doing to answer his requests.

Though not his (nor Wikipedia’s) intention, Sullivan’s experience with the Wikipedia community resembled that of dialing in to a tech support call center, with Wikipedia’s volunteer editors relegated to the unwanted role of customer service representative.  Sullivan even alludes to this call center vibe in his blog post, with section headings such as “At The Tone (If You Can Find It), Please Leave A Detailed Message” and “To Contact an Editor, Please Contact An Editor.” Much like a call center, he got the run-around, and this is not his fault.  It is the product of Wikipedia’s user interface and overall structure, which is truly showing its age in late 2011.

The Wikimedia Foundation has a very academic/university-like mindset, which has its benefits, but has also stifled change — including design updates — when change is absolutely necessary.  To be fair, the foundation is quite self-aware, as evident in their product whitepaper:

  • “Wikimedia’s editing environment, which fundamentally is based on 1995 technology, represents a highly complex and intimidating way for users to engage with content online. In usability studies, users themselves call out the editing environment as unusual, and ask why a rich-text editing environment as used in tools like Blogger or Google Docs is not present.”

The current discussion system is detached from the norms of the rest of the web, hindering the ability of otherwise intelligent users to collaborate productively:

  • “Usability issues mean that especially for new users, the interaction with advanced users is seriously impaired by their lack of a mental model of the discussion system. Paradigms that the user may be familiar with (forums, inboxes, social media feeds) do not apply. Indeed, it is challenging to find any discussion system that is willfully designed to resemble Wikimedia’s.”

The web is moving forward and Wikipedia is not moving forward at the same pace:

  • “User expectations have changed drastically as a result of the innovations that became mainstream during 2005-2007 and continue today. The studies conducted during the Usability Initiative provide evidence that the editing interface is confusing and does not match user expectations.”

A redesigned user interface will be critical for Wikipedia to pivot from call center back to productive and thriving community, and while the public at large may not be aware, a new design is already under construction.  If done right and deployed swiftly, this change – along with an update to the discussion interface – will ensure that users like Danny Sullivan encounter a community, not a call center, when shifting from reader to potential long-term contributor.

According to the Wikimedia Foundation’s annual plan, a target has been set for the “first opt-in user-facing production (to be in) usage by December 2011.” Today is December 1.  To the development team that is clearly hard at work, I ask, will we see a sneak preview, a screenshot, or an option to test this out before December 31st?  After all, this may be the catalyst to reversing Wikipedia’s editor decline.

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Trick or Treat! “The Human Centipede” and the Making of an Unpopular Featured Article

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on October 31, 2011 at 11:08 am

Editors on the English-language Wikipedia often like to choose “Featured articles” (FA)—the best articles Wikipedia has to offer—for appearance on the website’s front page to coincide with relevant dates, including holidays and anniversaries. This is called “Today’s Featured article” (TFA), and while all Featured articles are eligible (and only those articles) it is not automatic and not necessarily a given. For example, two articles shared featured status on the day of the U.S. presidential election in 2008: John McCain and Barack Obama. To coincide with Halloween in the U.S. (and to a lesser extent elsewhere) Wikipedia editors have chosen “The Human Centipede (First Sequence)” as the day’s Featured article. And not without some controversy.

If you don’t know what this film about… I suggest that ignorance may in fact be bliss. But the chances are pretty good that you do; “The Human Centipede” is a film that many more people know about than will ever choose to see, so there was more than enough independent coverage to write extensively about it, and there were in fact serious horror fans who were so moved to write it. So it exists. And according to those who have reviewed it closely (I am not one of them) it’s quite well done.

This doesn’t mean everyone was happy that the article was granted Featured status, nor that it was actually chosen to be featured on Wikipedia’s front page. In fact, when it was first nominated for Today’s Featured article—by its originator and chief contributor, Coolug—to coincide with the sequel’s release earlier this month, it didn’t go over so well. One editor replied:

Using Wikipedia’s main page to promote the sequel, which features even more depraved torture of pregnant women, rape of children, etc., would be despicable. The nominator should quickly remove this nomination with an apology (for his own good) and then observe a self-imposed (unofficial) “block” as penance (again for his own good).

Another:

Oppose due to my personal belief that this is a disgusting topic, although I think Kiefer goes way too far in suggesting Coolug owes us an apology. He has as much right as anyone to be proud of his efforts and wish to see them on the main page.

And another:

Quite apart from the obvious dubious moral grounds in featuring this article, it also amounts to giving free advertising to The Human Centipede II, a film so questionable in its content that it is actually illegal to supply in the UK. “Highlights” of Centipede II include [Editor's note: Wow, I'm really not going to quote that here.] I am sorry, but giving the kind of exposure the main page of Wikipedia provides to this apocalyptic level of filth is just not on. I am therefore posting a firm oppose.

So the article was shot down, and Coolug replied:

I suspected this might be the reaction to this nomination, but I thought I would give it a try anyway, oh well never mind :) Maybe in a few months I will try and get a more traditional article on the main page. I’m writing something very boring about the Soviet Union and who knows where that might end up? I didn’t nominate this to try and help Tom Six sell tickets for his horrible sequel, but I can see why editors might see things that way. I must admit I am very amused by the suggestion that by nominating this I am essentially a bad person. Thanks for the comments congratulating me on getting the article to FA by the way.

But with Halloween on the horizon, he tried again, and this time the reaction was not too much warmer—just enough to get it through. The opponents led early:

I restate opposition to featuring Human Centipede on the main page, because its sadistic content and the worse content of its sequel, which includes murdering of a mother, torturing a pregnant woman, etc. A few minutes exposure gave me nightmares, honestly. The British authorities have banned the latter film because it threatens to cause harm to the public.

Second, I believe that everybody but myself stated (some) appreciation for Coolug’s efforts, so it is an exaggeration to say that “his head was handed to him”. Nonetheless, the community overwhelmingly opposed featuring Human Centipede on the main page, with many stating an objection based on its sadism, albeit apologetically, alas. Those objections will remain.

Although it was pointed out:

The Brits reversed their ban on the second film after filmmakers did a little more editing. This article is also not about the second film, but about the first one – thoughts on the content of the second film (or its article here) should not weigh into the decision. Our precedent has not been to wait a year after the release of a sequel to have other movies/video games/tv shows on the main page.

I’d be much more inclined to hold my objections if Human Centipede were on the main page on Halloween instead of a different date. I still wish I’d never read it, but that’s not due to the quality of the article.

And support did emerge:

OK Coolug, I’m going to stick my neck out and suggest that you go ahead and nominate this for Hallowe’en. There seems to be some support building for this here, and on your user talk page. While I still think that the subject matter is horrible, it’s a very popular and widely-read article, and it is one of a tiny number of featured articles about horror movies. On Hallowe’en, readers will be less shocked to see the article on the main page, and I think that any concerns about promoting the sequel are even less relevant now that it no longer coincides with the release date. Finally, noting that a precedent exists for articles about distasteful subjects and extreme horror films on the main page, I can offer my support for a nomination in this date context.

More:

Support. Agree with Papa November. Coolug’s article is an accomplishment, well done! Nothing in the article nor the film is distasteful except the concept. Is Wikipedia going to disregard Raul’s (and the general readership of Wikipedia’s) opinion? Are we such prudes that we censor what the public finds fascinating? Halloween is the ideal choice. What else could be such a match? (Most past Halloween choices have been quite boring.)

Not that everyone agreed:

Strong Oppose, on any date The subject matter of the article is frankly extremely disturbing and filthy. I don’t deny that this is out of personal interest. My little sister views Wikipedia’s main page on a regular basis. I don’t want her to see this, and I’m fairly certain that the majority of readers wouldn’t want to read this either. This would also generally reflect very badly on the project.

But if I had to choose one quote that summarizes why the article was approved, it would be this:

I do not oppose the article (or indeed, any article) being banned from TFA [Today's Featured article] at any point in time. I think it would be insulting to an editor who put so much work into an FA to be told “no, we won’t allow your article on the main page because the subject matter is icky” (which is what this ultimately boils down to), especially when such a thing is anathema to Wikipedia culture.

The point about Wikipedia culture links to a Wikipedia guideline called “Wikipedia is not censored“, which generally means that just because content may be conisdered “objectionable” is not a reason to remove it. Whether that means such material should be actively promoted is another issue entirely.

Other featured articles were suggested for the date, including Bride of Frankenstein and London Necropolis Company (this one would have had my vote) but “The Human Centipede” was on a roll. Today, some opposition is apparent on the article’s discussion page. The heading of one editor’s reply: “On What Planet Did Making This A Featured Article Seem Like A Good Idea?” You have to expand a hidden section to read all of the protest, so I can’t actually link it, but here is one that’s readily visible:

Wow. What a troll. How in the hell did this article become a Featured article? It’s not exactly morally right and this doesn’t make a good impression of Wikipedia to the masses who come here everyday. I hope the (old, resident) Wikipedians here are not becoming weird (if they aren’t already). Please reconsider and remove the Featured article nomination… this has NOTHING to do with Halloween, it is NOT FITTING; the subject of the article isn’t morally right and this kind of stuff shouldn’t be known by young kids who might come here. Oh what have you guys done? :O

And Coolug has set up a page to collect “Human Centipede related hate mail”—although no one has taken up the offer just yet. And has posted a note on his user page explaining the article’s history:

I started this article for a bit of a joke back in 2009 when I had for the most part only really used Wikipedia to mess about with articles and cause general low level mischief. I ended up taking the whole thing a little bit too seriously and out of it somehow became a pretty serious Wikipedian. I suspect this is quite a common editing progression and therefore I’m always loathe to treat the vandals too harshly. We can always revert their rubbish and hey, maybe one day they might write something really good?

After three attempts at FAC [Featured article candidates] this eventually passed, however, the attempt to immediately shove it onto the main page was as predicted an absolute disaster, with one editor observing that I should apologise and then leave Wikipedia temporarily “for (my) own good”.

However, bizarrely quite a few editors thought it would be a good idea to nominate the article again, this time for Halloween 2011. And even more bizarrely, it actually got selected!

You may not care for the subject matter—I’m not planning to read the article, let alone see the film—but I think that makes it all the more interesting a Wikipedia success story.

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Self-Reflexive Wikipedia is Self-Reflexive

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on September 26, 2011 at 7:10 pm

Earlier today, venerable linkblogger Jason Kottke posted a link to the Disambiguation page for Disambiguation itself. His headlined commentary: “Wikipedia will eat itself”.

While Wikipedia strives to avoid self-referentiality, sometimes it cannot avoid self-referentiality. Kottke’s example above is one that’s likely to stay, and for good reason. But another comes to mind, although you have to dial back the clock a few years:

Yes, the Wikipedia article “Original research” once carried a warning asserting that it contained original research (a big no-no on Wikipedia). Today, “Original research” is merely a heading within the larger article “Research”, which is probably as it should be.

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The Grande Guide to Wikipedia

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on May 3, 2011 at 8:14 am

In line with my cryptic tweet of yesterday afternoon (owing to an early scoop by The Next Web) here’s the big reveal: in the past few months I’ve been working with the marketing automation company Eloqua and design firm JESS3 (with whom I worked on “The State of Wikipedia” video) to write a new entry in their “Grande Guide” series of how-to manuals. Of course, I wrote about Wikipedia: “The Grande Guide to Wikipedia”:

Because Eloqua’s audience is marketers, they are also the focus of this guide. One of the first (rhetorical) questions raised in this guide is this: “Is Wikipedia a marketing opportunity?” The answer, more or less, is: “No, but…” While trying to use Wikipedia as a marketing tool is one of the surest ways to find yourself in trouble with Wikipedia editors, there are times where it is appropriate for someone who works with or for a company to make positive suggestions and even some non-controversial edits.

This subject makes Wikipedians understandably nervous. As evidence, consider the many tens of thousands (perhaps hundreds of thousands) of words expended on debating the propriety and rules surrounding paid editing—without coming to a resolution. The result is a confusing place where contributors with a financial interest are not exactly welcome, but also not disqualified. It can be very confusing. As Eloqua’s Joe Chernov writes:

It’s also important to note that we worked hard to preserve the integrity of the Wikipedia community throughout our Guide. We aimed to share how Wikipedia truly works, so that marketers can understand and appreciate it – not so they can game the system. We hope and trust that respect comes through in the content.

I hope you’ll read “The Grande Guide to Wikipedia” and, whether you’re a marketer curious about Wikipedia (more than a few of you, I know) or a Wikipedia editor skeptical of marketers (and not without reason!), I hope you’ll learn something new.

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USA Congressional Staff Edits to Wikipedia: The Saga Continues

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on April 12, 2011 at 12:03 pm

Last week I was asked by Politico’s Marin Cogan to provide some commentary about a situation on Wikipedia whereby a congressional staffer had tampered with her boss’ entry. This became “Rep. David Rivera’s war with Wikipedia” in last Thursday’s paper.

As the article explained, David Rivera’s press secretary, Leslie Veiga, had created an account using her real initials and last name (otherwise, she would’ve gotten away with it) in order to delete a number of negative subjects from the entry and replace them with conspicuously favorable language. Both actions are officially discouraged by site policies, but no official action was needed: the changes were rolled back, the offending account was issued a warning, and the unhelpful editing activity ceased.

Now a new section about the incident has been added to Rivera’s article, although its inclusion has been disputed (Wikipedia dislikes self-referentiality unless unavoidable, and its relevance to Rivera’s overall career is unclear) so it’s not necessarily there “forever,” as Gawker suggested. Then again, as I told Cogan: “All Wikipedia aims to do is reflect what is public knowledge and has been widely reported.” And it seems to have been covered widely enough.

As hinted above, the cynical view is that Veiga’s biggest mistake was the one thing that was laudable about her actions: her transparency. The truth is that she could have been transparent and made helpful suggestions in accordance with Wikipedia’s conflict of interest guideline… but this requires much more knowledge about Wikipedia than most staffers have. (As Politico mentions, I deal with this subject professionally and written about how it can be done it properly.) And none of this is new: the fact of congressional staff editing Wikipedia was first widely reported in early 2006 and is now memorialized in the Wikipedia article “USA Congressional staff edits to Wikipedia”.

What most staffers seem to do instead is what most uninitiated contributors do, and that is edit without creating an account, thereby displaying their IP address. The U.S. House and U.S. Senate have dedicated IP addresses serving members’ offices on Capitol Hill (I used to think there was a single IP address for each, but now I’m not so sure; if anyone knows for sure, please speak up in the comments). As Cogan writes:

The House IP address … frequently shows up in the edit histories of members, committees and constitutional amendments. Wiki editors repeatedly blocked the House IP for limited periods of time until 2009, when they apparently gave up the effort.

By following these edit histories, you can make some guesses about which offices might be doing the same as Rivera’s staffer. To be clear: most of these edits are not so blatantly self-serving as were Veiga’s; most are only mildly self-serving, such as the staffer from Rep. Jimmy Duncan’s office, who apparently tried to add his Facebook page and YouTube channel (for which one could actually make a decent case, but few know to do) only to be reverted and warned.

The Talk page associated with the IP address is also enlightening (that’s how I found the Duncan edits) and sometimes amusing; this comment (under the header “Wow”) is my favorite:

Look at all those edits of mudslinging your opponents and painting yourselves in some golden light. I expected better from our government.

Uh huh… right. And of course there is the page listing all contributions made from the House IP address, where one can find all manner of subjects that Hill staffers are interested in, besides just their bosses. Among non-political recent edits:

As you can see by the repetition of collegiate topics, one may surmise that more than a few are largely concerned with themselves. One edit from late March was undoubtedly self-centered: Congressional staffer. But their bosses do seem to be among the greatest focus. And about the fact that, in late March, edits were made to the article titled Liar, perhaps the less said the better.

P.S. Just over two years ago, I covered this topic in a post titled “Did Rep. Hinojosa Get a Free Pass on Biased Wikipedia Edits?” (Yes, for awhile.)

P.P.S. Just over one year ago, I had an article published in Campaigns & Elections’ Politics Magazine about very nearly the same topic: edits made by political campaigns, how they are most often bad and some pointers about how to make them good.

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Wiki Fools!

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on April 1, 2011 at 7:05 pm

Like other prominent websites and organizations (notably Google) Wikipedia likes to play harmless pranks on its users each April 1, and has every year since 2004. The first year, the notoriously deletion-happy (well, arguably) Wikipedia community took votes on whether to delete the Wikipedia main page. And though the vote for deletion was overwhelming, of course no such action was taken.

These days, some pranks are user-facing: Wikipedia now writes a humorous summary of a real article for its Featured article of the day, and in a nod to last fall’s controversial banner ads (well, less arguably) featuring Jimmy Wales, today they took it a step further:

Wikipedia April Fool's joke, 2011

Although obviously worked out ahead of time, it still prompted a few long-ish discussions on the Talk page associated with Wikipedia’s Main Page. The descriptive title of one: ““Disgraceful. Keep the April Fools Day jokes off Wikipedia!” This particular not-unreasonable argument went like this:

We are supposed to be a website of information, not mis-information. Aprils Fool’s Day is not a cultural universal and it is confusing to international visitors. It’s hard enough reading in a second-plus language let alone deciphering humor and sarcasm. Leave silliness to less important websites. Call me old fashion [sic] and boring but Wikipedia is supposed to be above such triteness.

The best answer, at least regarding the joke Featured summary, came from editor JTalledo:

Eh. We get into this debate every April 1st. It used to be a lot worse, when actual misinformation was placed on the main page. I remember one year there was a faux announcement about Wikipedia being sold to Britannica, resulting in an admin edit war. The current compromise involves intentionally misleading prose explaining actual facts. … Serious events have happened and continue to happen on April 1 and they’re often slighted in the Main Page hijinks. Personally, I think it’s one of those things that goes against the previously stated aim of trying to achieve Britannica quality or better. But hey, it’s popular, so what are you gonna do?

Yep, that sounds right. April Fool’s Day may not be universal, but it certainly is international, especially in English-speaking countries. And because Wikipedia runs on Greenwich Mean Time, it’s gone already.

P.S. Wikipedia also maintains a list of well-known April Fool’s pranks, and it could use some assistance.

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