William Beutler on Wikipedia

Archive for the ‘Influencing Wikipedia’ Category

This Wikipedia Article Is Not Yet Rated

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on September 7, 2011 at 1:18 pm

Even if you’re a very casual Wikipedia reader (which I assume is not the case, or you wouldn’t be here right now) you might have noticed a few new features* at Wikipedia in recent weeks and months. Most noticeably, the Article Feedback Tool, pictured below.

And it takes a single click to see the ratings on a given article. In the following example, a number of readers have already expressed their opinion of the (very short and currently unreferenced) article about the new Clap Your Hands Say Yeah album, which isn’t supposed to be released until later this month (thanks, Spotify / BitTorrent!).

It’s not entirely clear what the long-range prospects for the tool may be. Unlike flagged revisions, it isn’t slated for a vote and approval or removal; indeed, it’s now listed on every Wikipedia article that you visit, and it will continue to be for the indefinite future.

But that doesn’t mean it will necessarily remain static. An invitation to “please take a moment to rate this page” has already been changed. More questions are surely in store, especially as some very good questions have been raised, such as who’s to say what it means to be “highly knowledgable” in a given subject area?

Certain aspects of its implementation, though, are quite clever. For example, any rating assigned to an article that itself may change often cannot be considered good for long, right? This has been anticipated: ratings expire after 30 edits have been made on a given page, and if you’ve rated a page before, you can re-rate it then.

Some Wikipedians have also asked for a statistical tool charting the data over time, which would be very cool to see. Like most Wikipedia projects, all information captured is available through its API, so anyone could build one if they wanted. A good example of this kind of ad hoc service is User:Henrik’s Wikipedia article traffic statistics tool.

Meanwhile, it also opens a new Pandora’s box for Wikipedia (as if it didn’t already have plenty). Perhaps the biggest concern ahead is that the ratings can be gamed; as Liam “Wittylama” Wyatt (known particularly for his work with the British Museum) has pointed out, the top-rated article (4.9 out of 5 stars) is something called the VAD 43 MRC Klang Chapter. About which, well, have a look for yourself.

I think the concept of article ratings is an idea whose time is coming, if that time is not yet now. These ratings have a long way to go before they should be considered a barometer of anything. It’s a good start, but still just that.

*The other is one asking how you feel about editing Wikipedia, complete with a choice of smiley and frowny faces, but I haven’t seen it lately.

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Banned from Wikipedia… Almost

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on October 20, 2010 at 10:29 am

I presume that a fair number of Wikipedia’s casual readers and participants are at least vaguely aware of the fact that bad behavior can get one banned from the site — of course I mean from editing it, not from reading it. But what I’ll bet is less known is that there is another type of punishment which is less extreme, but probably is no more fun to the punished: topic banning. Wikipedia defines this as follows:

The user is prohibited from editing either (1) making any edits in relation to a particular topic, (2) particular pages that are specified in the ban; and/or, (2) any page relating to a particular topic. Such a ban may include or exclude corresponding talk pages. Users who violate such bans may be blocked.

Wikipedia has other editing restrictions — article bans, requirements to discuss changes — but topic banning is the most common. At present, Wikipedia bars more than 100 editors from making certain types of edits.

And there is a pattern to topic bans as well, one that mirrors Wikipedia’s most controversial topics: balkanized Eastern Europe, disputed Israel and Palestinian territories, ever disputatious Scientology, and other topics also found on Wikipedia’s internal List of controversial issues.

It comes as no surprise that climate change is one of them, and it’s on that particular topic that Wikipedia has just topic-banned a long-time contributor. The person in question is William Connolley, a British writer, Scienceblogs contributor and former climate researcher. Unusual for most Wikipedia editors, Connolley is himself the subject of a Wikipedia article himself. As an aside, I’m not sure that Connolley is strictly “notable“, but he was featured briefly (and sympathetically) in a 2006 New Yorker article about Wikipedia.

Most of the commentary on Connolley comes from the political right, even to the point of inspiring his own watchdog site and the occasional newspaper column. However, the most consistent (persistent?) coverage of Connolley’s Wikipedia editing has undoubtedly been provided by Anthony Watts of the blog Watts Up With That? Watts’ take on Connolley’s banning is here.

I’m not particularly familiar with Connolley’s activity or the controversies extending therefrom, but more than a few dedicated Wikipedians certainly are. He is among the most carefully-scrutinized Wikipedia editors — the discussion page associated with his account is the 11th-most “watchlisted” Talk page, following only a couple of technical pages and those belonging to Wikipedia’s best-known contributors.

Getting to the bottom of this all is no simple matter, and I confess that I’m going to punt: Wikipedia’s arbitration committee took nearly two months and some 36,000 words to arrive at the decision. You can read the whole thing, or just the section where members of the committee voted to restrict his editing activity. If I understand it correctly, the ultimate reason for the actions taken was not the material he sought to introduce but the attitude he showed toward editors who disagreed with his point of view. For Connolley’s point of view, his commentary on the decision can be found on his own Talk page, and in a post at Scienceblogs.

If I’ve missed anything important, please add it in the comments.

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From the Mixed-Up Files…

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on September 29, 2010 at 8:04 pm

WBEZ in Chicago is probably best known for being home to the long-running radio series This American Life. But one of their most innovative offerings is an online video series first aired in April 2009 called The Wikipedia Files.

The idea is simple: WBEZ hosts interview entertainment celebrities by reading portions of the Wikipedia articles about them, simply to fact-check the articles within. More often than not, the articles are accurate enough, but they certainly have caught some interesting errors.

I think it’s an ingenious idea, and I hope that other media organizations follow, especially on other subjects. One of the biggest complaints about Wikipedia is that it’s difficult to tell what’s true and what is not. Although contributors are encouraged to add citations, the fact is many do not. In many cases, people add things they know, or think they know, and either cannot find a source or never bother to look one up. Some details may have originated on blogs, most of which Wikipedia generally does not consider to be reliable. This is all the more serious on articles about living persons, which Wikipedia takes more seriously than in other genres. The Wikipedia Files offers editors the chance to verify certain facts at the source, and to establish facts that were not previously known.

In one recent example, WBEZ’s Justin Kaufmann sat down with Antwan “Big Boi” Patton, one half of acclaimed American hip hop duo OutKast, now promoting his also-acclaimed solo debut, “Sir Lucious Left Foot: The Son of Chico Dusty”. Here is Big Boi with Kaufmann:

Big Boi fact-checks his Wikipedia page from WBEZ on Vimeo.

And in fact, at least one fix did come of the interview. On July 20, the same day it was posted, an anonymous, to date one-time editor from Akron, Ohio made the following correction about how he started pursuing music and his early relationship with André “3000″ Benjamin:

wikipedia-files-big-boi-edit

Alas, this editor did not add a citation to go along with it (so I just did). Otherwise, who’s to know where to go and verify the information contained? This points to the fact that adding citations to Wikipedia is harder than it should be—but you can’t hold that against WBEZ.

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GLAM Rock: The Wikipedian in Residence and the Race for the Prize

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on June 18, 2010 at 11:47 am

british_museum_cc_temporalataStarting in March, a longtime Wikipedian and co-host of the Wikipedia Weekly podcast, Liam Wyatt, began an unusual experiment: he has become, for a short while at least, a volunteer “Wikipedian in Residence” at the British Museum in London (which I visited in high school and where I touched the Rosetta Stone, when no one was looking, not that you care). It’s the first time such an institution has created such a position (voluntary though this arrangement is) and it points toward a future where organizations with significant cultural material (GLAMs, as this project calls them) may appoint or hire individuals to be representatives or ambassadors to Wikipedia.

Along the way, Wyatt and the British Museum are doing something very interesting: they are offering cash prizes for raising articles to Featured-level status on topics related to the British Museum. From the project page:

The British Museum is offering five prizes of £100 (≈$140USD/€120) at their shop/bookshop for new Featured Articles on topics related to the British Museum in any Wikipedia language edition. Ideally, the topics will be articles about collection items.

This is the first time an organisation in the UK has put out a prize that recognises the value of fine articles on Wikipedia. This is a recognition that Wikipedia work is not only good quality but is consistent with the outreach aspect of the Museum’s mission to engage the public.

It’s an inventive idea, even if some of the rules are a little unclear: it almost sounds like it requires the creation of a brand new article, though that doesn’t seem to be the case. Meanwhile, there are already a dozen or so articles on the English-language Wikipedia currently judged to be Good, B, or C-quality, according to Wikipedia’s internal rating system. Though the prize is pointedly offered in any language edition, most will surely be won in the English, German or French language versions, and at least a few of the aforementioned English articles will be the five ones improved by the winners.

And in keeping with Wikipedia’s “There is no deadline” ethos (related to the concept of “eventualism“), the competition runs until all prizes are claimed. I wouldn’t be surprised if they went fast, and I wouldn’t be surprised if that leads to another interesting situation: most quality articles have several major contributors, as was pointed out on a Wikipedia mailing list this week.

the_great_court_mchohanAs Wyatt points out, getting an outside organization to care about “the value of good quality articles on Wikipedia in their own right” is a significant achievement, and the first of a kind. Now that the English-language Wikipedia has grown to include far more articles (3 million) than its veteran editors (a few thousand editing on a daily basis) can possibly handle, more ideas will be needed to generate new content for Wikipedia. Perhaps this represents the next step in the development of the human-powered “content management system” for Wikipedia. Wyatt hopes that other museums will follow in the British Museum’s lead; as someone who works with companies, associations and other organizations that are frequently concerned about how they are represented on Wikipedia, I think outposts for representatives to the Wikipedia community from many organizations can be a good idea, though sorting out the conflict of interest issues is likely to be different for each.

If you’re interested in joining the British Museum contest, you might start with one of the articles discussed above, or find your own in the Collection of the British Museum category. And if you’re looking for a curator at the British Museum to work with, here is the page to do that.

And for more information about Wyatt’s residency, see his personal blog posts here: Part 1: Making Wikipedia “GLAM-friendly”* and Part 2: Making Wikipedia “GLAM-friendly”.

Exterior of British Museum by temporalata on Flickr; Great Hall by M.Chohan.

*GLAM stands for “Gallery, Library, Archive and Museum”; I had to look it up, too.

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Much Ado About Malamanteau

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on May 18, 2010 at 8:29 am

XKCD is a web comic written for math majors, web developers and related sub-groups classifiable as “nerds” by Randall Munroe, whom one presumes falls into one or more of the above categories. Among Munroe’s favorite topics is Wikipedia, and a few of his panels — “The Problem with Wikipedia” and “Wikipedian Protester” — are classics, inasmuch as a comic strip about a website can be so considered. Last week Munroe published a new panel cartoon about Wikipedia, reprinted below in accordance with Creative Commons:

I’m not sure I quite got this one, so I turned to a website called Toby, Dave & Ian Explain XKCD for their take:

The Author, a well-known fan of Wikipedia, has squeezed yet another joke from its bountiful bosom. This particular joke uses the clever linguistic trick of “word-play” as well as “meta-humor” to derive a new word: malamanteau. Malamanteau is a combination of the words “malapropism” (the substitution of a word for a word with a similar sound) and “portmanteau” (the combination of two words).

The creation of this new word or “neologism” is particularly humorous as the methods used to create it are the very words used in the process. This is called a meta or “self-referential” joke.

That didn’t make a lot of sense to me, either. XKCD Sucks, a similar blog with a somewhat different mandate, stated:

Today’s xkcd comic genuinely mystifies me. I’d like you to try to imagine me writing the following post (the beginning of it, at least) with a more honest voice, not the sarcastic one I usually employ. Today’s comic asks us a question: “Ever notice how Wikipedia has a few words it really likes?” And the thing is, I haven’t. I have never noticed that. Have you? … what word is he even referring to? It can’t be “Malamanteau,” since that isn’t a real word and isn’t on wikipedia (though of course some xkcdicks tried.

As much as I enjoy XKCD on occasion, this take made more sense. And indeed, someone did try to create a Wikipedia article for Malamanteau:

wiki-malamanteau
What followed was a debate, running to nearly 19,000 words, over what to do about it. Wikipedia has a clear guideline against the creation of articles about neologisms, and even most words unless there is more to be said than a dictionary entry might. In these cases, the term should become an article at Wiktionary, but having a Wiktionary article just isn’t the same, and in any case “Malamanteau” isn’t ready for that, either.

The discussion of what to do about Malamanteau ultimately was not about whether to have an article about the term — that was right out — but whether to create a “redirect” so that people who search for the term will find themselves on the Wikipedia article about XKCD. The best argument against creating the term is perhaps the first:

The target article holds no relevant information on the term currently, thus this redirect only serves to confuse. XKCD readers already know this originated there, thus with no relevant information on the target article, the redirect is purposeless. Non-XKCD readers who somehow find the term and search it won’t find any information on it at all, and will only become more confused.

And some of the arguments for keeping the term could be described as willfully encouraging Wikipedia to undermine its own goals:

Wikipedia’s editors are high on their own farts. Comics like the one that led to this redirect make that point, and the ensuing discussion drives it home expertly. Of course it will be deleted – why would the project suddenly have a sense of humor about itself, or allow contributions that encourage everyone’s involvement, rather than that of an elite few who “take the project seriously enough” to be endowed with its protection?

At least some of the votes to delete the redirect are based more on annoyance than anything else: because “Malamanteau” is supported by people who do not have Wikipedia’s best interests at heart, there is no reason to grant such leeway. Hence some editors weighing in to say: “Delete with a vengeance” and “Delete and salt” — as in salting the earth to prevent someone from recreating it again.

But in the end, the redirect stuck. The editor who closed the discussion explained at length; to the lay reader unfamiliar with the finer points of Wikipedia’s guidelines, here are the facts that mattered:

The threshold for a term being a redirect is substantially and intentionally lower than that for a separate article. As several keep !voters pointed out, redirects are supposed to be from any useful search term or likely mistake, to the proper destination. The traffic indicates that, while falling off by as much as 75% a day, the term “Malamanteau” has plenty of search traffic during its short life to establish that it is useful to some people. … Since XKCD maintains past archives of all its strips, it is likely that traffic will continue to seek this term even after this week’s furor has died down.

In fact, this isn’t even the first time Munroe has used his comic strip to poke at tender spots in Wikipedia’s organizing rule structure.

While there are many editors who feel that this only causes unnecessary problems — 19,000 words over a lousy redirect? — I think the better case to be made is that Wikipedia’s long-term success lies in a carefully considered approach to site policies. To the extent that Wikipedia’s policies are explored by outsiders and explained by insiders, this is a good thing. But it’s still a pain in the ass.

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A Potential Supreme Court Nominee Probably Edited Her Own Wikipedia Article. Is It a Big Deal?

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on April 13, 2010 at 9:30 am

leah_ward_sears_wikiNew York-based media blog Gawker is reporting that Leah Ward Sears, former Chief Justice of the Georgia Supreme Court and potential nominee to the United States Supreme Court by President Obama, edited her own Wikipedia article in late 2008 and early 2009.

While the possibility exists that someone else used her initials, last name and year she became a state Supreme Court Justice as a username, it usually turns out that this type of account is exactly that person. Gawker is focusing primarily on an edit she made that was favorable toward herself:

On May 6th, a user named LWsears1992 edited Leah Ward Sears’ Wikipedia page, adding the clause “Based in large part on her highly regarded record” to a passage about how she defeated an opponent in the 2004 race for Georgia Supreme Court. (Georgia is one of eight states that have the sort of weird policy of electing Supreme Court justices.)

This is technically correct, but not exactly right. While Gawker does have a screen shot of an edit by Lwsears1992 “adding” this, all she did was restore a phrase that had existed on the page since June 2005, added in the first place by a technology consultant in Atlanta. The phrase was removed again a few days later for lacking a source, and Lwsears1992 did not press the case further. Not that Sears should necessarily be making direct edits on matters of disagreement, but these are considerations that few Wikipedia outsiders understand.

In total, Lwsears1992 made 36 edits to Wikipedia, all of them relating to this particular article. So how did she do? Did she make the page better or worse, overall? To find out, I went through each and every edit, starting with the article as it appeared before she started working on it, November 3, 2008 and concluding with the article after she completed her work, on November 13, 2008. Here is what I found:

Better:

  • The fact is that Sears is being called out because she attempted to be transparent about it. However, it’s probable that she made a single edit an hour before her first editing session from the IP address 167.192.61.254 in Atlanta, Georgia. Unfortunately, she screwed up a template, rendering the “Infobox” sidebar a mess of code. But I count this as a positive, because of what happened next. Once she had caused this error, she created an account and undertook the task of fixing it. Not only did she do so, but approximately a third of her edits were devoted to getting this one thing right.
  • She uploaded her own photo, taking the time to release it under two free licenses, the old GNU license Wikipedia used to use for everything, and the Creative Commons license it uses now. She experimented with the sizing of the photo she added, including trying it at full size before settling upon 155 pixels wide, which is the width still.
  • She added useful context, such as noting that her resignation from the Court would coincide with the end of her term; this is unambiguously more useful than simply ending the sentence on “she will resign from the State Supreme Court at the end of June 2009.”
  • Chances are good she made the article sturdier in the long run, changing the article to read that she was the “first” African-American female Chief Justice in a U.S. state instead of the “only” one. Assuming this is correct, the former will always be true though the latter assuredly will not be.
  • She tried to protect her own page from vandalism by experimenting with templates meant to indicate the page cannot be edited in some circumstances. But as she was not an administrator, she couldn’t do this anyway. Once she saw it wasn’t working, she took them down. One could almost file this as a negative, because trying to get a page locked from editing is a sure sign of not understanding Wikipedia. On the other hand, changing your own mistake is a sign that you do. I’ll give her the benefit of the doubt here.

Worse:

  • She didn’t cite any source for the claim she is the first African-American female Chief Justice in a U.S. state, making the claim difficult to verify. Anytime one makes a claim of superiority or “firstness,” it helps to source the claim to avoid the dreaded “[citation needed]” tag.
  • She didn’t provide any edit summaries for her work, making it tedious to click through each and find out exactly what she did.
  • She made some changes that didn’t make the page better. In one edit, she edited internal site links embedded in the phrase “Chief Justice of the Georgia Supreme Court” so that instead of directing people to articles about Chief Justices and the GA Supreme Court, it would go to a non-existent page that she probably assumed existed.
  • She also removed internal links to the names of her appointer (Zell Miller) and predecessor (Norman S. Fletcher) for no apparent reason; she also removed the link for “Chief Justice of the Georgia Supreme Court” — perhaps after noticing that it did not lead anywhere. Odder still, she did replace some of this information, including Miller’s name, but removed Fletcher’s name after having initially sought to add it. In any case, he is back in the full article today.

What is the value of adding her photograph vs. removing the name of her predecessor? What is the value of adding new details which are presumably correct, but not citing independent sources? How bad is it to edit your Wikipedia article without seeking consensus of other editors? How should one seek to change their articles on Wikipedia in any case?

These questions and more like it have been coming up more often in recent months. It’s a subject recently addressed by the Wikimedia Foundation’s Jay Walsh in an interview with PR Week. It’s a subject that others are discussing, from law firms in the UK to PR firms around the world. It’s s a subject I weigh every day as a consultant on matters of Wikipedia, and in an article I just published in Politics Magazine.

My answer regarding Leah Ward Sears is that, she made the article better, but not much. She did not go about it the right way, but the right way is non-obvious to most, and the burden is on Wikipedia to make its rules understood by outsiders. While some of her edits were self-serving, they were of a mild sort. At most this was a venal sin, not a cardinal one. Gawker is turning this into a “gotcha” story on the implied theory that interacting with one’s own Wikipedia article is never acceptable. This is a myth, one widely believed and one propagated by many at Wikipedia simply to keep people from meddling with their pages en masse. This is understandable, but it won’t work out in the long term.

If Sears is Obama’s nominee and is further confirmed to the Supreme Court, perhaps it will help put an end to this kind of “gotcha”. I doubt this is significant enough to come up at confirmation hearings if she is nominated, and it should not be. But I will concede that would be kind of entertaining.

Image via Sears via Wikipedia.

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Four Thousand Editors in Real Lancashire

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on March 1, 2010 at 7:11 am

wikipedia-lancashireA unifying theme of The Wikipedian in the first year of its existence — and will be again now that its unscheduled hiatus comes to an end today — has been the lag between the public’s recognition of Wikipedia as an important if imperfect information resource and the public’s understanding of how Wikipedia works.

Illustrating the point perfectly is a clumsy news item in a small UK newspaper, the Southport Visiter, highlighting local complaints in late February about a perceived error concerning the boundaries of Lancashire. According to the Visiter, the following text from Wikipedia (still present at this writing) is the matter of some dispute:

The county was subject to a significant boundary reform in 1974, which removed Liverpool and Manchester with most of their surrounding conurbations to form part of the metropolitan counties of Merseyside and Greater Manchester. Today the county borders Cumbria, Greater Manchester, Merseyside and North and West Yorkshire.

I say “some dispute” in part because I’m not quite clear on what the issue is. According to a group called the Friends of Real Lancashire, Wikipedia “leaves Southport off the … map.” But as far as I can tell, Wikipedia has already absorbed this perspective and includes the following sentence later in the article:

Pressure groups, including Friends of Real Lancashire and the Association of British Counties advocate the use of the historical boundaries of Lancashire for ceremonial and cultural purposes.

So it appears to me that Friends of Real Lancashire are unhappy with the representation of Lancashire’s borders on Wikipedia, and have gone to the press with their concerns. This is not such a crazy idea: oftentimes ensuring placement of a particular fact or viewpoint in Wikipedia requires validation in a newspaper or magazine article before Wikipedia editors are likely to agree the fact or viewpoint is true or significant enough for inclusion. Because their viewpoint is presented, at least in summary, this must be a dispute over facts.

Now, let’s say I am a Wikipedia editor who lives thousands of miles away from Lancashire and have no special knowledge of the area’s boundaries (which is in fact the case). A newspaper article pointing out a supposed error could be useful to me. Perhaps I’m inclined to update the article based on what I have learned. Except the article does not explain the dispute carefully enough for me to make a judgment; the impression I am left with is that some people are unhappy with the designated boundary and wish for Wikipedia to elevate their views over existing reality. In which case I will ignore them as soon as I figure this out. Or maybe I write this blog post.

That Friends of Real Lancashire and the Southport Visiter have little idea how Wikipedia works is also quite evident:

[Friends of Real Lancashire] has contacted the website on several occasions, are concerned that those wanting to learn about Lancashire will be given the wrong information. … Although comments and letters have been sent to the editor of Wikipedia, Mr Dawson said that no action has since been taken.

Letters to the editor? The editor? There is a fundamental disconnect here, one in fact so stark that one wonders whether Wikipedia’s structures are so vanguard as to be incomprehensible to the average user, or whether the Real Lancashirites are hopelessly behind the times. It’s one thing for people who don’t think much about Wikipedia to misunderstand it; it is quite another for an organized interest group to care what Wikipedia says but not take the time to understand why it says what it does.

This phenomenon is bigger than Wikipedia. From where I live and work in Washington, DC, I often see advocacy organizations that are so focused on advancing their viewpoint using a manner and technique which is advantageous to them in one venue (newspapers, radio, television) that they cannot adjust their approach to advance their viewpoint in another (weblogs, social networks, Wikipedia). Sometimes, this adjustment undermines their original point, in which case they were destined to lose, anyway. This happens all the time.

So Friends of Real Lancashire may lose no matter what; if I am correctly interpreting their case, they will. Even so, it does not appear they have even tried to make their case in the proper manner. At least they have not engaged the one forum in which they might make their case directly to Wikipedia’s contributors: the Talk page associated with the Lancashire article. It’s there for a reason, and if you don’t use it, those who do will probably have themselves a laugh at your expense and go right back to editing Wikipedia.

Lancashire map via Wikipedia.

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